Privacy Policy

Drainage Works Ltd ("we", "us", "our") is committed to protecting your personal information in accordance with the New Zealand Privacy Act 2020. This policy explains what information we collect, how we use it, and your rights in relation to it.

1. Who We Are

Drainage Works Ltd is a drainage diagnostic and repair company based in Hobsonville, Auckland, New Zealand. We are part of the Foundations Group. You can contact us at:

• Contact form: drainageworks.co.nz/contact
• Phone: 0800 436 347
• Address: Hobsonville, Auckland, New Zealand

2. Information We Collect

We may collect the following personal information from you:

• Contact details — name, email address, phone number, and property address when you submit an enquiry or book an assessment
• Communication records — records of correspondence by email, phone, or our web form
• Service records — details relating to work we carry out at your property, including inspection reports and photographs
• Website usage data — anonymised analytics data about how visitors use our website (collected via third-party analytics tools)

3. How We Collect Information

We collect personal information directly from you when you:

• Submit an enquiry or booking form on our website
• Contact us by phone or email
• Engage us to carry out work at your property

We may also receive information about you from third parties, such as real estate agents or building inspectors who refer clients to us.

4. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotes
• Book and carry out drainage inspections and repair services
• Prepare and deliver written inspection reports
• Send service reminders or follow-up communications relevant to work we have carried out
• Improve our website and services
• Meet our legal and regulatory obligations

We do not sell, rent, or share your personal information with third parties for marketing purposes.

5. Disclosure of Your Information

We may share your information with:

• Service providers — third parties who assist us in operating our business (such as email and CRM providers), who are bound by confidentiality obligations
• Foundations Group companies — where a referral for structural or foundation work is relevant to the services we have provided
• Legal and regulatory authorities — where required by law

6. Storage and Security

We take reasonable steps to protect your personal information from unauthorised access, loss, or misuse. Your information may be stored on servers located in New Zealand or overseas (including in cloud-based systems). Where information is stored overseas, we take steps to ensure it is protected to a standard comparable to the New Zealand Privacy Act 2020.

7. Retention

We retain personal information only as long as necessary for the purposes for which it was collected, or as required by law. Service records are typically retained for seven years. Enquiry records that do not result in a booking are retained for up to 12 months.

8. Your Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate information
• Ask us to delete information we no longer have a lawful reason to hold
• Withdraw consent to marketing communications at any time

To exercise any of these rights, please contact us via the contact form. We will respond within 20 working days.

9. Cookies and Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to help us understand how visitors use the site. This data is anonymised and does not identify you personally. You can disable cookies through your browser settings, although this may affect some website functionality.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The current version will always be available on this page, with the date of the most recent update shown at the top.

12. Complaints

If you have a concern about how we have handled your personal information, please contact us in the first instance. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner at privacy.org.nz.